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Please make sure your computer meets or exceeds these System Requirements:

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In the event the game requires patches, you will be able to find them here. Remember to periodically check this section.

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DirectX Problems:
DirectX® 8.1b or later must be installed on your computer before you can play Wars & Warriors: Joan of Arc. You can install DirectX 8.1b provided with the Wars & Warriors: Joan of Arc CD, or you can download the software from Microsoft Windows Update at http://windowsupdate.microsoft.com

If you encounter video or sound problems when using DirectX, go to http://support.microsoft.com/support/directx/ for the latest troubleshooting information.

You should also obtain the latest DirectX-compatible drivers from your video or sound card manufacturer.

Windows Service Packs:
If you have problems running Wars & Warriors: Joan of Arc on your Windows-compatible computer and have already updated your video drivers, try downloading the latest service pack for your operating system, available at http://windowsupdate.microsoft.com, and install it on your machine.

Crashes and Lock-Ups:
When Wars & Warriors: Joan of Arc starts, mouse cursor disappears and computer locks-up.
Your installed audio card drivers may not be compatible with DirectX. Please obtain a DirectX 8.x or higher-compatible driver from your sound card manufacturer.

The Installer keeps stalling after a certain percentage has completed.
Your hard drive could be out of space. Please free up additional space by removing unwanted programs and reinstall Wars & Warriors: Joan of Arc.

Files are possibly being copied to a corrupted area of your hard drive. If this is the case, run the scandisk program and use the Thorough option. After scandisk finishes and informs you that your drive is free of errors, try installing Wars & Warriors: Joan of Arc again.

There may be dirt or fingerprints on the CD-ROM disc itself. Examine the bottom of the disc and clean it carefully using a soft, lint-free cloth by wiping from the center of the disc (near the hole) towards the outer edge in a straight line.

Wars & Warriors: Joan of Arc crashes to the desktop with no error messages.
- Make sure the reading surface of the CD-ROM is clean (check for scratches and smudges).
- Make sure the game has been installed properly.
- Make sure DirectX 8.1b has been installed properly.
- Make sure you have the latest drivers for your video and sound card, and that they are DirectX 8.x-compatible - or higher.
- Make sure Virtual Memory is enabled on your system.
- Make sure you have run Scandisk and that no errors are reported.
- Run Disk Defragmenter.
- Clean out any old temp (.TMP) files from the C:\WINDOWS\TEMP or C:\WINx\TEMP directory on your hard drive (you may use Windows Explorer to do this).
- Make sure you do not have any resident anti-virus or third-party Windows memory management utilities running prior to playing Wars & Warriors: Joan of Arc.
- Try uninstalling and then reinstalling the game.
- Try exiting the game, rebooting your machine, and re-entering the game.

Note that if your system crashes to the desktop while playing Wars & Warriors: Joan of Arc, you should reboot your computer before starting a new session. Otherwise, DirectDraw or DirectSound may be in a locked state, and the game will be unable to use your video or sound hardware.

Video Problems:
Video card and sound card manufacturers often have updated drivers which may improve performance and stability. Make sure your drivers are up-to-date. Depending on what video cards you use, you may obtain newer drivers from the following web sites:

http://www.nvidia.com
http://www.ati.com
http://www.matrox.com

For nVidia users, we recommend using the latest Detonator Drivers.

For ATI users, we recommend using latest Catalyst Drivers

Wars & Warriors: Joan of Arc does not support DirectX 8.1 non-compatible video cards.

Motherboard Chipset:
If you continue to encounter performance-related problems and have already ensured that your system is DirectX 8.1b-compatible, you should check for the availability of updated motherboard chipset drivers with your system manufacturer. Updating motherboard drivers usually enhances the performance and functionality of your controllers. Please consult with your system manufacturer for assistance or your motherboard manual for driver updates and possible solutions.

CDROM/DVD-ROM Problems:
Wars & Warriors: Joan of Arc requires at least a Quad-Speed (4x) CD-ROM drive with 32-bit Windows 98/2000/XP drivers.

If you receive a "xxxxxx.xxx not found" error message when installing or running Wars & Warriors: Joan of Arc, this error message is usually attributed to the CD-ROM drive using MS-DOS (16 bit) drivers instead of Windows (32 bit) drivers. To verify that this is the cause of yout problems, open the Control Panel by either clicking on the My Computer icon or clicking on the Start button > Settings > Control Panel).

Once you are in the Control Panel window, click on the System icon, then the Performance tab. You will see a summary of your computer's performance status. One line will read "File System: 32-bit" and the last line should mention that "Your system is configured for optimal performance."

If you see a message saying "Drive X is using MS-DOS compatibility mode," then contact your system vendor to obtain and install 32-bit drivers for your CD-ROM drive.

Sound Problems:
If you experience skips while listening to the speeches in the game, you should first check if you have the latest sound drivers installed in your system. Although possible, we do not recommend using your motherboard's on-board sound chip to play sound.

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There are several ways to improve the Wars & Warriors: Joan of Arc's performance. These include:

- In the game, access the game option menu (by Left-clicking on the Options button that appears once the game has started, then Left-clicking on Video Options) and make the following settings changes:
- Reduce the Dynamic Grass Draw Distance or set Dynamic Grass to OFF
- Reduce the Drawing Distance
- Disable Shadows

We also recommend you to:

- Play with 512MB of RAM.
- Shut down as many other applications running on your system as possible in order to free memory and processing, including system-tray programs like ICQ.
- De-fragment your hard drive regularly (you can find instructions on the Troubleshooting Crashing Issues.rtf located in the DOCS subdirectory of your installed Wars & Warriors: Joan of Arc directory).
- If your hard drive supports it, activate DMA.
- Reboot your system before playing Wars & Warriors: Joan of Arc.
- Disable any virus scanner settings while playing Wars & Warriors: Joan of Arc.
- Ensure that you have the latest drivers from your video and sound card manufacturer or check Windows Update (http://windowsupdate.microsoft.com) for the latest drivers.

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For technical difficulties regarding Wars & Warriors: Joan of Arc, please click here.

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